RELX Massage
RELX Venus Pro Massage Chair
RELX Venus Pro Massage Chair
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✅ 【Full Body Massage Chair】Featuring 8 auto modes + 5 manual models, 5 techniques, and full-body airbag massage with 5 intensity levels. The speed, width, and height can be adjusted. The lower back heating function is particularly effective for alleviating chronic painful strains.
✅ 【Zero Gravity Massage Chair】One-button zero gravity design, 3 levels of zero-gravity inclination angles, put the body in a floating and relaxing position, enjoy the massage and improve blood circulation.
✅ 【SL-Track Massage Chair】The massage roller track extends from the neck to the thigh. The L-Track wheel increases the massage area by 50%+, while the S-Track wheels perfectly fit the body curve, ensuring massage accuracy.
✅ 【AI Voice & Body Scanning Technology】Free your hands; AI will start the corresponding program based on your massage needs. It intelligently detects and adjusts the massage position to enhance comfort during the massage.
✅ 【Best Massage Chair】Built-in Bluetooth Speaker, LED light, foot airbags and roller massage. Full-roller kneading on the feet stimulates acupoints. Yoga-style stretching can relax muscles throughout the body.
✅ 【Massage Chair Warranty】We provide a 3 years limited Warranty and 7*24 hours of customer service. If you have any questions about our products, please feel free to contact us through Email or call our after-sales phone number directly. We will do our best to solve your issue to ensure you get the best shopping experience.
Shipping
Shipping
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How the Standard Curbside Delivery works?
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How the White Glove Delivery works?
Shipping Rates & Policies
📩 Order Confirmation
Once your order is placed, a confirmation email will be sent with your order details.
Steps to Follow:
Step 1 → Review your order details carefully.
Step 2 → Confirm your order by replying to the email as soon as possible.
Didn’t receive an email? Please contact us at support@relxmassage.com for assistance.
🚚 Free Shipping
We are pleased to offer free standard shipping to most areas within the United States!
→ Shipping Time: Once the order has been successfully placed, the order is then immediately processed and prepared for delivery. The order is then picked up by our freight carriers estimated on the next business day. The shipping generally takes 5-10 business days after processing.
→ Delivery Locations: Please provide a valid street address (P.O. boxes are not supported).
→ Additional Costs: Freight charges may apply for Alaska, Hawaii, and Puerto Rico. Contact us for details.
What’s Included in Free Shipping?
Standard curbside delivery:
→ Unassembled massage chairs in original factory packaging.
→ Delivered to your driveway or entryway.
→ Assistance may be required to move the chair inside your home or business.
🤝 White Glove Service (WGS)
Upgrade your delivery with White Glove Service, designed for convenience and ease!
What’s Included:
→ Delivery to your chosen location inside your residence or business.
→ Full assembly of your massage chair.
❗️Important Details to Note:
→ Additional Delivery Time: Delivery takes 1-2 weeks longer than the standard delivery lead-time.
→ Non-Refundable Service: White Glove Service is a one-time service that does not cover returns.
→ Inspection Required: Please inspect and test the product before signing off. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off the completion of service.
📦 Tracking Your Order
Stay informed every step of the way!
→ Once your order ships, we’ll send you an email with your invoice copy and tracking information within 1-2 business days.
→ Use the tracking number to monitor your shipment in real-time and ETA for its delivery.
❓ Need Help?
Have questions or concerns about your order? We’re here for you!
→ 📧 Email us at support@relxmassage.com
Warranty
Warranty
We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship, or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.
This guarantee is subject to the specific limitations outlined below.
What Is Covered*:
- We guarantee that the RELX Massage Chairs come with a Three-Year Limited Warranty (three years from date of purchase).
- During the FIRST year, the warranty covers free maintenance and repair for any defect in workmanship or materials.
- During the SECOND and THIRD year, the warranty covers the cost of parts (excluding labor).
What Is NOT Covered*:
This warranty does not cover:
- Any shipping expenses incurred; Theft; Abuse; Neglect; Vandalism.
- Damages incurred due to improper handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
- Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
- Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
- Any environmental conditions (e.g. fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
- Softening / hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
- Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect, including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, and/or damaged or soiled.
- Products used in commercial or corporate settings.
- Products purchased from unauthorized dealers.
How to Obtain Warranty Service:
To request warranty service, please follow these steps:
- You must provide proof of purchase for any warranty claim.
- You must obtain a Return Authorization Number (RMA) in order to ship products to a service center.
- You may obtain service advice, or a RMA number by contacting the RELX Customer Support Team via CONTACT US.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
*The Warranty is non-transferable.
