SHIPPING

Shipping Rates & Policies

📩 Order Confirmation

Once your order is placed, a confirmation email will be sent with your order details.

Steps to Follow:

Step 1 → Review your order details carefully.

Step 2 → Confirm your order by replying to the email as soon as possible.

Didn’t receive an email? Please contact us at support@relxmassage.com for assistance.

🚚 Free Shipping

We are pleased to offer free standard shipping to most areas within the United States!

→ Shipping Time: Once the order has been successfully placed, the order is then immediately processed and prepared for delivery. The order is then picked up by our freight carriers estimated on the next business day.  The shipping generally takes 5-10 business days after processing.

→ Delivery Locations: Please provide a valid street address (P.O. boxes are not supported).

→ Additional Costs: Freight charges may apply for Alaska, Hawaii, and Puerto Rico. Contact us for details.

What’s Included in Free Shipping?

Standard curbside delivery:

→ Unassembled massage chairs in original factory packaging.

→ Delivered to your driveway or entryway.

→ Assistance may be required to move the chair inside your home or business.

🤝 White Glove Service (WGS)

Upgrade your delivery with White Glove Service, designed for convenience and ease!

What’s Included:
→ Delivery to your chosen location inside your residence or business.
→ Full assembly of your massage chair.

❗️Important Details to Note:

→ Additional Delivery Time: Delivery takes 1-2 weeks longer than the standard delivery lead-time.

→ Non-Refundable Service: White Glove Service is a one-time service that does not cover returns.

→ Inspection Required: Please inspect and test the product before signing off. Once the service has been signed off for completion of service, the delivery agent will not return to do further services that may not have been completed on their initial visit. It is vital for the customer to fully inspect and test the product before signing off the completion of service.

📦 Tracking Your Order

Stay informed every step of the way!

→ Once your order ships, we’ll send you an email with your invoice copy and tracking information within 1-2 business days.
→ Use the tracking number to monitor your shipment in real-time and ETA for its delivery.

❓ Need Help?

Have questions or concerns about your order? We’re here for you!

→ 📧 Email us at support@relxmassage.com